Bukker Terms and Conditions

Bukker may reject registrations, suspend or cancel Accounts that violate these Terms, are fraudulent or compromise the security or integrity of the Service.

4.1 License

Bukker grants a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for educational management purposes in accordance with these Terms.

4.2 Restrictions

You agree NOT to:

• Copy, modify, distribute, sell or resell the Service or any part of it.
• Reverse engineer, decompile or disassemble.
• Use the Service for illegal, fraudulent purposes or in violation of third-party rights.
• Interfere with or attempt to compromise the security, integrity, availability or controls of the Service.
• Send spam, malicious content or unauthorized communications.
• Attempt unauthorized access to other accounts, systems or networks.
• Use the Service to compete with Bukker or develop a substantially similar product.
• Share credentials with third parties.

5.1 Plans

Bukker offers plans that differ by number of active students. All plans include the same features. Current information is published on the pricing page. Bukker may modify plans, limits or features.

5.2 Billing and Renewal

• The Service is billed monthly or annually as selected.
• Charges are made at the start of each period.
• Subscriptions renew automatically unless cancelled in advance.
• Annual plans may include discounts (e.g. equivalent to 2 months), as indicated on the pricing page at the time of subscription.

5.3 Taxes

Unless otherwise stated, prices do not include applicable taxes, fees or withholdings. The User is responsible for any tax associated with their subscription, in accordance with applicable law.

5.4 Price Changes

Bukker may change prices with at least 30 days' prior notice. Price changes apply from the next billing/renewal period (they do not affect the period already paid). If the User does not accept the new price, they may cancel before the effective date and retain access until the end of the paid period.

5.5 Failed Payments, Default and Suspension

If a charge fails, Bukker may (a) retry the charge, (b) request an alternative payment method, and/or (c) suspend all or part of access to the Service until payment is made. Bukker is not responsible for interruptions due to failed payments attributable to the User or their payment provider.

5.6 Cancellation

You can cancel your subscription at any time from your account settings. If your subscription is billed through Paddle, the cancellation takes effect at the end of the period already paid. If you pay with Mercado Pago, the cancellation is immediate and your account moves to the Starter plan.

5.7 Refunds

Bukker does not offer refunds for paid subscriptions, except where required by applicable law.

5.8 Fair Use of WhatsApp

Automated WhatsApp messages (fee reminders, payment receipts and class notices) are included in all plans and are not interrupted because of usage. Manual and bulk sends have a monthly fair-use limit, in line with the academy's number of active students; the application shows the usage and warns before that limit is reached. If an academy's usage is far above normal, Bukker may contact it to review the case and agree on how to proceed.

5.9 Plan Limits

Each plan includes a maximum number of active students: Starter 15, Pro 50, Max 150 and Max+ 300. Inactive students don't count. Every account can have up to 15 management users (pending invitations also count) and fair use of WhatsApp messages per month: Starter 100, Pro 400, Max 1,200 and Max+ 2,400.

We let you know before you reach the student limit and the message limit: the application shows how many spots you have left once 2 or fewer remain, and Communications shows a notice when you reach 90% of the month's messages. Automated reminders and payment receipts are never interrupted.

Once the student limit is reached, active students can't be added or reactivated (they can still be added as inactive) until you move to a higher plan. Once the message limit is reached, manual and bulk WhatsApp sends are paused until the next month or until you move to a higher plan. With 15 users, no more can be invited.

For larger needs, write to us and we'll put it together with you.

6.1 MercadoPago Integration

If the User uses the MercadoPago integration:

• The User configures and manages their MercadoPago account independently.
• Bukker acts as a technical intermediary and does not process payments directly.
• Transactions are governed by MercadoPago's terms and policies.
• Bukker is not responsible for chargebacks, disputes, rejections, refunds or MercadoPago failures.
• Bukker does not store sensitive card or banking data of the User associated with MercadoPago.

6.2 WhatsApp, Email and Other Third Parties

Sending communications depends on Third-Party Services (e.g. Meta/WhatsApp, email providers, hosting). These third parties may have outages, delays, blocks, policy changes, limits, fees or restrictions. Bukker does not guarantee delivery, reading or response of messages, or continued availability of third-party integrations.

Bukker may modify, limit or discontinue integrations if a third party changes its policies or if the integration compromises security, stability or compliance.

7.1 Limits and Fair Use

Automated WhatsApp messages are included in all plans, and manual and bulk sends have a monthly fair-use limit, as set out in section 5.8. Sending messages may also be subject to restrictions imposed by third parties (e.g. messaging policies). Bukker may apply anti-abuse measures (rate limits, suspensions, temporary blocks) to protect sending reputation, infrastructure and compliance.

8.1 Data Ownership

The User retains ownership and/or the applicable rights over their User Data. Bukker does not acquire ownership rights over such User Data.

8.2 Data Protection Roles

• For Account data (administration, billing and Customer contact), Bukker acts as data controller.
• For User Data uploaded or managed within the Service (students, teachers, attendance, payments, communications), the User/institution acts as controller and Bukker as processor, processing such data only to provide, maintain, secure and improve the Service, and in accordance with the User's instructions.

In Argentina, the data protection framework and controller obligations apply under Law 25.326 and complementary regulations.

8.3 License to Provide the Service

The User grants Bukker a limited license to host, process and store User Data solely for:

• operating the Service and its features,
• security and fraud/abuse prevention,
• support,
• reasonable backups,
• internal analytics and Service improvement (ideally with aggregated/anonymized data where appropriate).

8.4 Subprocessors and Infrastructure Services

Bukker may use subprocessors (hosting, storage, email, messaging, analytics) to provide the Service. Bukker will seek to select providers with reasonable security measures. The User accepts the use of such subprocessors as a normal part of the Service.

8.5 Security

Bukker applies reasonable technical and organizational measures (e.g. encryption in transit, access controls, monitoring, backups). However, no system is 100% secure and Bukker does not guarantee absolute security.

8.6 Backups, Export and User Responsibility

Bukker may perform backups on a reasonable ("best effort") basis, without guaranteeing full recovery from any incident. User responsibility: the User is responsible for keeping independent copies of critical information and/or exporting data when they consider it necessary.

8.7 Retention and Deletion

• While the Account is active, Bukker will store User Data to operate the Service.
• After cancellation/termination, Bukker may retain data for a reasonable period to allow export, operational closure and compliance with legal obligations; thereafter it may delete or anonymize, except where retention is required by law.
• Aggregated/anonymized data may be retained indefinitely.

8.8 Children's Data

Bukker is not directed at minors as end users of the Service. If the User stores data of minors (e.g. students), the User represents that they have the legal basis and required consents (parents/guardians where applicable) and comply with applicable regulations.

8.9 International Transfers

Data may be processed on servers within or outside the country, including by subprocessors. Bukker will implement reasonable safeguards and mechanisms consistent with the applicable framework. In Argentina there are restrictions on transfers to countries without adequate levels, with specific exceptions and mechanisms.

Liability cap: Bukker's total liability shall not exceed the amount actually paid by the User to Bukker in the 12 months prior to the event giving rise to the claim.

Legal exceptions: nothing in these Terms limits or excludes liability where the law does not allow it (e.g. wilful misconduct or gross negligence, or other non-derogable cases).

14.1 By the User

The User may cancel and cease use of the Service in accordance with 5.6.

14.2 By Bukker

Bukker may suspend or terminate access, with or without notice, if:

• the User violates these Terms;
• there is non-payment;
• use poses a risk to security, integrity or availability;
• fraud or illegal activity is detected;
• legal requirements necessitate limiting or ceasing the Service.

14.3 Effects

Upon termination, the User may lose access to features and User Data in accordance with 8.7 (retention and export within a reasonable period, subject to legal obligations).