Frequently asked questions
Get answers about Bukker.
No, Bukker is a web platform that runs entirely in the browser. You only need an internet connection and can access it from any device: computer, tablet or phone. No installation or complex technical setup required.
Bukker supports multiple payment methods: cash, bank transfer and MercadoPago. You can configure which methods you accept at your institution. MercadoPago integration lets you generate payment links that are sent automatically to students.
Yes, you can bulk import students from an Excel file. Bukker includes a downloadable template with the correct format. You can also export your current data to Excel at any time for backups.
Bukker integrates with WhatsApp to send automatic notifications to your students. You can set up rules for due date reminders, class suspension notices, exam notifications and more. Message limits depend on your subscription plan.
Max and Max+ plans include support for multiple locations. You can manage all your locations from a single account, keeping information organized by site.
Yes, depending on your plan you can add admin or staff users. Pro allows up to 3 users, Max up to 10 users, and Max+ unlimited users. Each user can have different permissions by role.
Yes, we use advanced security measures including data encryption, secure authentication and regular backups. However, we recommend you also keep your own backups by exporting your data periodically.
Yes, you can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. No refunds for partial periods.
The Starter plan is completely free and includes: up to 25 students, unlimited groups, MercadoPago payment management, exam management, class schedule and WhatsApp notifications with limits. No credit card required to start.
Bukker integrates with your MercadoPago account to generate payment links automatically. Payments go straight to your MercadoPago account. You only need to link your account once from settings. Bukker does not store card or sensitive banking data.
Yes, on Pro and higher plans you can export all your data in Excel format. This includes student info, payments, grades and more. Your data is always yours.
If you reach your plan's student limit, you can upgrade to a higher plan at any time. The change takes effect immediately and the cost is prorated based on the remaining time of your current subscription.
No, Bukker is designed for any type of educational institution: language academies, institutes, music, dance, sports schools, and for independent teachers giving private or group classes. It is a flexible solution that adapts to different educational models.
No, Bukker is designed to be intuitive and easy to use. If you can use Excel or any modern web app, you can use Bukker. We offer email support if you need help.
Yes, the Starter plan is completely free and requires no credit card. You can use it indefinitely with up to 25 students. If you need more features, you can upgrade to a paid plan at any time.