Question 1

Do I need to install anything to use Bukker?

Accepted Answer

No. Bukker runs in the browser: all you need is an internet connection, and you can use it from a computer, tablet or phone.

Question 2

Is it only for English schools?

Accepted Answer

No. Language institutes, music and dance schools, tutoring centers and private teachers use it. If you charge fees and organize classes, Bukker works for you.

Question 3

Do I need technical knowledge?

Accepted Answer

No. If you use Excel or WhatsApp, you can use Bukker. And if you get stuck, write to us at hello@bukker.app.

Question 4

Can I import my students from Excel?

Accepted Answer

Yes. Download the template, fill it in and upload your students and classes in one go (you add each class's schedule in Bukker). You can also export students, classes, teachers and the cash register to Excel.

Question 5

How does pre-enrollment work?

Accepted Answer

You share your institute's link. The prospect picks a class and enters their details. It reaches you as a pre-enrollment: you review it, fix anything needed and, once you approve it, they're enrolled as a student.

Question 6

Can I schedule reminders to contact leads?

Accepted Answer

Yes. From Leads you schedule a follow-up for a day and, when it comes, the contact shows up highlighted at the top of the list.

Question 7

What does the Starter plan include?

Accepted Answer

It's free, with no card and no expiry. It includes every feature for up to 15 active students, with a basic WhatsApp message allowance.

Question 8

How do the plans differ?

Accepted Answer

Every plan includes every feature. The only things that change are the number of active students and the WhatsApp message allowance.

Question 9

What happens if I exceed my plan's student limit?

Accepted Answer

Bukker lets you know when you're running low on spots. When you reach the limit, you move to the next plan and the change is immediate.

Question 10

Do inactive students count?

Accepted Answer

No. Only active students count. Inactive students stay saved with their full history and don't add up.

Question 11

Can I have several users?

Accepted Answer

Yes. Every plan includes multiple management users, at no extra cost per user.

Question 12

Can I cancel anytime?

Accepted Answer

Yes, from your account settings, whenever you want. If you pay with Mercado Pago, the cancellation is immediate.

Question 13

Which payment methods can I record?

Accepted Answer

Cash, bank transfer and any methods you set up. You can also send payment links with your own Mercado Pago or Stripe account.

Question 14

Does the money go through Bukker?

Accepted Answer

No. Online payments go straight to your Mercado Pago or Stripe account. Bukker doesn't store card details or take a commission on your fees.

Question 15

What messages does Bukker send by WhatsApp?

Accepted Answer

Due-date reminders, PDF payment receipts and notices about cancelled or rescheduled classes. Receipts for students who are minors go to their guardian.

Question 16

Which number do the messages come from?

Accepted Answer

Today they come from Bukker's number. Later on you'll be able to connect your institute's number.

Question 17

What happens if I reach the message limit?

Accepted Answer

Automatic reminders and receipts are never cut off. When you get close to the limit, you see it in Communications.

Question 18

Is my data safe?

Accepted Answer

Yes. Passwords and payment credentials are stored encrypted, the connection is secure and we make daily backups of the database. You can also export your data whenever you want.

Question 19

Can I export my data?

Accepted Answer

Yes, on every plan. Export students, classes, teachers and cash register movements, which include payments, to Excel.

Frequently asked questions.

Didn't find your answer?

Frequently asked questions.

Do I need to install anything to use Bukker?+

Is it only for English schools?+

Do I need technical knowledge?+

Can I import my students from Excel?+

How does pre-enrollment work?+

Can I schedule reminders to contact leads?+

What does the Starter plan include?+

How do the plans differ?+

What happens if I exceed my plan's student limit?+

Do inactive students count?+

Can I have several users?+

Can I cancel anytime?+

Which payment methods can I record?+

Does the money go through Bukker?+

What messages does Bukker send by WhatsApp?+

Which number do the messages come from?+

What happens if I reach the message limit?+

Is my data safe?+

Can I export my data?+

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